Privacy Policy & POPIA Compliance

Last Updated: November 2025

Introduction

Real Hey I Pty Ltd ("we," "our," or "us") is committed to protecting your privacy and complying with South Africa's Protection of Personal Information Act (POPIA). This privacy policy explains how we collect, use, and protect your personal information.

Information We Collect

Real Hey I collects the following information in accordance with POPIA:

• Contact information (name, phone number, email address)
• Farm location and equipment details for monitoring services
• Equipment performance data from monitoring sensors
• Website usage data through cookies
• Communication records for customer support

How We Use Your Information

• Provide farm monitoring and alert services
• Communicate about service issues and updates
• Improve our products and customer experience
• Comply with legal and regulatory requirements
• Process payments and maintain billing records

Your POPIA Rights

Under South Africa's POPIA Act, you have the right to:

• Access your personal information
• Correct or update your information
• Delete your information (subject to legal requirements)
• Object to processing of your information
• Lodge complaints with the Information Regulator

Data Security

We protect your information using industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure servers with regular security updates
• Limited access controls
• Regular security audits
• Employee confidentiality agreements

Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Monitoring data is typically retained for 12 months.

Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers who assist in delivering our services
• Legal authorities when required by law
• Business partners with your explicit consent

Cookies

Our website uses cookies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings.

Contact Us

For privacy concerns or to exercise your POPIA rights, contact us at:

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our website.